Contact Us
If you have a question, a correction to suggest, or want to understand how we research and rank the casinos on this site, we're happy to hear from you. Use the details below to reach the editorial team.
Get in Touch
You can reach us by email at [email protected]. We aim to respond to all enquiries within 48 hours on working days. For faster handling, please include as much detail as possible about your query in your first message.
What We Can Help With
- Review accuracy: If you believe information on a review page is out of date or incorrect, let us know which page and what has changed. We take editorial accuracy seriously and will verify and update promptly where needed.
- Editorial enquiries: Questions about how we assess casinos, our rating methodology, or our about us page.
- Responsible gambling concerns: If you have concerns about gambling habits — your own or someone else's — please visit our responsible gambling page for guidance and links to free, confidential support services including BeGambleAware and GamCare. We are not a counselling service and cannot provide personal gambling advice.
- Terms and policies: Questions about our editorial independence, affiliate relationships or site policies are covered on our terms and conditions page.
- Commercial and partnership enquiries: These can also be directed to the email above. Please note that commercial relationships do not influence editorial ratings or rankings on this site.
What We Cannot Help With
We are an independent comparison and review site. We do not operate any of the casinos listed on this site, and we have no access to player accounts, deposits, withdrawals or bonus balances. For issues with a specific casino — such as a delayed withdrawal or a disputed bonus — you will need to contact that casino's customer support team directly.
We also cannot offer legal or financial advice. If you have a regulatory complaint about a casino, the appropriate body will depend on where that casino is licensed. Many of the sites reviewed here hold a Curaçao eGaming licence rather than a UK Gambling Commission licence — in those cases, the UKGC is not the relevant complaints authority.
Feedback on Our Reviews
Reader feedback genuinely helps us keep reviews accurate. If you have used a casino we cover — whether your experience was positive or negative — we welcome your observations. We do not publish user-submitted reviews verbatim, but factual feedback about bonus terms, withdrawal times, payment methods or support quality is taken into account when we next verify a page. Please note we cannot verify individual account experiences and do not pass personal details to operators.
Response Times
| Type of enquiry | Expected response |
|---|---|
| General editorial question | Within 48 hours (working days) |
| Factual correction or update request | Within 48 hours; page updated after verification |
| Commercial or partnership enquiry | Within 5 working days |
| Responsible gambling signposting | See our responsible gambling page for immediate resources |
A Note on Our Independence
fstaconference.com earns commission when readers follow links to casinos and sign up. This is disclosed on every page where ranked offers appear. Commission does not determine which casinos are listed, how they are rated, or what limitations we highlight. Our editorial assessments — including any criticism of terms, withdrawal conditions or licensing — are made independently of those commercial arrangements. You can read more on our about us page.
18+ only. Gambling should be kept enjoyable and within your means. If you or someone you know needs support, visit BeGambleAware.org or GamCare.org.uk for free, confidential help.